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Unforeseen circumstances

Whilst we have chosen our courier service with great care and every measure is taken to ensure that the gift package is received in the superb condition it left Holistic Hampers, once the gift package has left our premises, there may be unforeseen circumstances beyond our control. If no-one is home and the courier deems the address unsafe to leave the package, a calling card will be left in the mail box and the recipient will be granted up to 5 days to arrange collection.

Should the recipient’s address details be incorrect or insufficient, this may result in a delay in delivery. Late delivery does not constitute a failure of our agreement and does not entitle the customer to a refund or cancellation of the order. If re-direction of the gift is required, this will result in a redirection fee which will then be charged to the customer.

It is the responsibility of the customer to inform Holistic Hampers if the gift package is not delivered. We will then trace the package with our courier service and inform you of the outcome within 24 hours.

Extremely busy peak periods (like Christmas or Mother’s Day) may experience further delays due to high volumes of freight being carried by the couriers. At these times, please ensure that you order in plenty of time.

No Liability

Please use all items in these hampers strictly in accordance with the manufacturers' instructions.
Holistic Hampers takes no responsibility for any claim resulting from the use of the items included in this hamper.

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